Refund policy



SECTION 1 – BESPOKE SPECIFICATIONS & ELIGIBILITY WINDOW
Every creation curated across our collections is engineered, printed, and assembled custom-to-order following digital checkout verification. Because we operate an exclusive, independent print-on-demand production matrix, we do not maintain pre-fabricated warehouse inventories. Consequently, our return structures apply strictly to verifiable fabrication discrepancies and structural material defects caught during production.
We maintain a strict 7-day inspection policy. You hold a window of exactly 7 days following physical delivery receipt to inspect your item and submit a formal request regarding any structural manufacturing anomalies only.
To maintain baseline validation eligibility for a return sequence, your item must remain in the exact pristine condition in which it was received. It must be entirely unworn, unused, completely unwashed, and must retain all original structural tags securely attached to the fabric matrix. The item must reside inside its original factory packaging, accompanied directly by your digital receipt or verified proof of purchase.

SECTION 2 – MANUFACTURING EXCLUSIONS & DISCRETIONARY BOUNDARIES
Because every piece is customized individually to your order parameters, we enforce a strict zero-tolerance boundary regarding standard change-of-mind consumer returns. Returns, exchanges, or financial chargebacks will not be initialized if a consumer simply experiences a change of preference, handles the item for personal use, or decides they no longer desire the aesthetic concept after receiving it.
Our return pipelines are activated exclusively when a clear manufacturing fault is caught and verified. Valid defects include:
  • Severe stitching failures, loose seam patterns, or structural hemming errors.
  • Graphic alignment failures, printing blotches, or text bleeding anomalies.
  • Delivery of an incorrect item or an incorrect size metric that mismatches your original checkout invoice parameters.
SECTION 3 – CANCELLATION BUFFER & APPROVAL LOCK
We acknowledge that investing in premium, custom-made lifestyle designs and apparel requires absolute certainty. To guarantee peace of mind while protecting our active production lines, we provide a definitive 1-hour cancellation buffer window immediately following order placement.
During this 1-hour window, you may freely request a complete cancellation or structural size adjustment by messaging our corporate helpdesk. Please respect our industrial workflow: the exact second this 1-hour verification buffer closes, your unique order file passes through our server gateways and automatically locks straight into our active printing, textile cutting, and hand-assembly lines. Past this strict timeline, cancellations are completely unavailable, and the transaction is legally finalized.

SECTION 4 – STEP-BY-STEP RETURN MANAGEMENT PIPELINE
To initialize a manufacturing return file, you must contact our central operations management team directly at "orpeago@outlook.com". Do not attempt to ship any package back to us without receiving an explicit, written authorization log. Items sent back to our facilities without a verified return request file open will be rejected completely at our intake gates.
Once your photo evidence is reviewed and accepted by our management tier, we will transmit a formal return authorization file, a secure return courier label, and explicit, step-by-step visual instructions explaining how to pack and route your shipment. All verified physical returns must be shipped directly to our primary online administrative headquarters located at: Ranchi, Jharkhand, India (834004).

SECTION 5 – RESTRICTED ASSETS & EXCLUSIONS
Certain design classifications are permanently restricted from entering our return matrices under any circumstances. We do not accept returns, refunds, or exchanges on any promotional sale items, vault clearance drops, seasonal event releases, or digital gift card credits.

SECTION 6 – REFUND DISBURSEMENT TIMELINES
Following the physical arrival and manual inspection of your returned package at our Ranchi hub, we will send an email confirmation to your outlook address validating whether your return file has been approved or declined.
If approved, our automated accounting platform will instantly initiate a direct reversal back to your original payment card or gateway provider within 10 business days. Please note that local banking institutions, credit card networks, and regional clearing houses may require an additional 15 business days beyond our approval window to process the ledger entries and post the funds back into your account statement. If 15 business days have passed since our official confirmation email and you still do not see the credit transaction, reach out straight away to our brand desk at orpeago@outlook.com.